Our 30 day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Returns and Refunds
30 Day Money Back Guarantee
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees.To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at (917) 331-7117. Please retain all packing materials unless instructed otherwise by Crown Jewelry. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Crown Jewelry will not be responsible for lost or damaged returned shipments.
Single Jewelry Items $500 or Less:
Individual items of $500* or less being returned for refund can be set up online in just 4 simple steps. Request a Return Merchandise Authorization code and if you'd like, use our convenient pre-paid FedEx Ground® return shipping label for only $14.00 (deducted from your refund). It's that easy!
*Online Returns do not apply to the following items:
- International returns.
- Non-USD currencies.
- Item(s) shipped over 15 days ago.
- Individual purchases over $500.
- Exchanges, repairs, or resizing.
- Items that became damaged or defective after delivery.
- Engraved items (rings excluded).
Single Jewelry Items $500 or More:
Please call Crown Jewelry at (917) 331-7117, 24 hours a day, 7 days a week for individual items over $500, and items for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Crown Jewelry), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Close-out jewelry items may not be returned. Removal of Crown Jewelry's 'Do Not Remove' tags may not be returned. Special orders are final sale and are not eligible for return. Returns without a Crown Jewelry return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). Crown Jewelry reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured FedEx carrier.
For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.
To return a diamond or jewelry item to Crown Jewelry, follow the below process:
- For all returns call (917) 331-7117 and you will be given a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Crown Jewelry anywhere on the outside of the box.
Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. For your convenience and at your discretion, insurance can be purchased through Parcel Pro at a discounted rate. Insurance can be purchased directly from Parcel Pro via an online application should you select this option.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Crown Jewelry will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code will delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return. Thank you for shopping at Crown Jewelry. If you have any questions about your return, please call us at (917) 331-7117.
Credit card purchases, Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Crown Jewelry has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1,000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under US$1,000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
If you would like to change or cancel an order please call us at (917) 331-7117. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Items marked "Closeout" cannot be returned. We sell these products as "Final Sale" to maintain significant discounts. If you are concerned that you may wish to return an item, please check whether it is "Closeout" prior to making your purchase. If your order arrives damaged, please send us a photo of the damage by email to email@example.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. Please note that there may be additional circumstances under which we will not be able to honor your return.
Acceptance of Returns
Acceptance of a return is within our sole discretion.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at (917) 331-7117.
Only regular priced items may be refunded, unfortunately closeout items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at (917) 331-7117 and send your item to:
5424 Walnut St.
Pittsburgh, PA 15232
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
5424 Walnut St.
Pittsburgh, PA 15232
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.