Crown Jewelry was conceived with no other vision than to deliver great jewelry for great people, and to do it differently. We want our company to evolve within the jewelry industry, not evolve into it. We help people fall in love with our brand. We see our work as just that: a series of positively-charged connections, between people and jewelry. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations.
When purchasing our products we insist that our manufacturers maintain a level of quality that is up to our high standards. Common practice of some of our competitors is to instruct their manufacturers to cut corners and mall stores pay absurd rent prices with huge overhead. All that translates into higher prices for you! At Crown Jewelry, integrity is a top priority and one of the reasons that our customers remain loyal to us.
Our bulk buying and our high productivity are reasons our prices are low. We are always searching for manufacturers who can provide high quality products that we in turn can offer to our customers at lower prices than our competitors. Crown Jewelry consults many manufacturers regarding design, production, and packaging. This insures that our customers receive the high quality they expect from us. As for our productivity, there is an ongoing search to become more efficient so savings can continue to be passed on to you, our valued customers.
We are built on quality, affordability and excellent customer service. Most customers do not who made their jewelry – or even the country where it originated. Another issue is that most online brands outsource all of their operations which means that customer service is handled by someone who has likely never seen the pieces.
We maintain a tight-knit network of close relationships to ensure quality across the board and a superior customer experience. We are focused on developing innovative technical solutions and provide consultative guidance through the buying experience.
Our Customer Friendly Policies
Over the years our policies have become more customer friendly. We continue to go in this direction as our FREE SHIPPING policy on ALL orders, got such positive comments from our customers we decided to make it permanent. This lets our customers know the exact cost of the merchandise when they order with no surprise freight charges. With freight charges rising year after year this is a large savings to our customers. We are in business to serve the customer, not to trick the customer with hidden shipping, handling, fuel surcharges and insurance charges. Two other customer friendly policies were also implemented and remain in effect today, our return policy and our guarantee. Our return policy has no restocking fee and our guarantee is 15-days on all our products. Crown Jewelry's 15-day guarantee policy is for any reason, no ifs, ands, or buts.
Some of Crown Jewelry's customer friendly policies include:
- Most orders shipped the same day if received by 1PM Eastern Time.
- No minimum order.
- Free shipping on all orders within the Contiguous 48 States.
- Hassle free returns, no restocking fee and a 15-day product guarantee.
For more details see our Terms page.